active listening online learning

Active Listening – Online Learning

All good communicators should develop the skills of active listening. With this e-learning course:

  • Define active listening and how it works
  • Recognise the importance of active listening in the workplace
  • Develop three key techniques for active listening
  • Employ various tools to enhance communication effectiveness
  • Develop strategies for improving overall communication skills

Course Introduction

Active listening is the foundation of effective communication and one of the key skills a manager needs in order to be successful. The active listener is fully engaged with what a person is saying to them and is able to observe verbal and non-verbal cues and show active listening throughout a conversation.

This short e-learning course explores some of the key techniques that can help to build or improve active listening.

Course Content

Module 1 – Active Listening
  • Exploring what active listening means and why it is so important
  • Review the stats around active listening skills and how they impact communication
  • Use specific techniques to improve active listening skills
  • Rate your own communication skills
  • Establishing what ‘good’ looks like
  • Supporting content for further developing listening skills
  • Ideas for practice and implementation
Module 2 – Assessment and CPD certificate
  • A chance to test your knowledge of the topic with scoring
  • The e-learning course comes with free CPD certificates for the learners​


All content can be adapted and altered to suit your needs. Courses are white-label as standard, but can include logos and branding where required. We can also provide AI generated language translations on demand.


All content is regularly reviewed and updated to ensure technical accuracy, best practice and legal compliance for your learners. Updates are all automatically made to content.


Your employees will receive personalised and dated certificates upon successful completion of our CPD certified e-learning courses. All courses have relevant accreditations.


Deliver e-learning courses via your own branded learning portal provided by us or upload our regularly updated courses to your own LMS if you would prefer.

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