breaking a deadlock online learning

Breaking a Deadlock – Online Learning

This online learning course is aimed at resolving stand-offs and disagreements where a solution seems impossible. With this e-learning course, learners will:

  • Manage disagreements and help find solutions
  • Follow clear models and techniques for breaking deadlocks
  • Develop different approaches to breaking a deadlock
  • Know how to collaborate with both sides to reach positive conclusions
  • Find alternatives and make a change when needed​

Course Introduction

Sometimes people disagree, it’s a fact of life. But what do you do when you’re trying to resolve an issue within your team, or you’re negotiating a vital business deal and you hit a point where you just don’t seem to be able to reach agreement?

A deadlock occurs when people disagree on something, won’t back down from their respective positions, and can’t find a way to progress. The common factor with all deadlocks is that people often lose sight of what’s important as they defend their position and resist change. Each person believes their position is the correct one and won’t back down.

This e-learning course aims to provide learners with the skills and knowledge to help break a deadlock and improve communication between people when they reach a point where agreement seems impossible.

Course Content

Module 1 – Breaking a Deadlock
  • Understand what we mean by deadlocks and reaching agreement
  • Identify how and why deadlocks occur
  • Appreciate that you must examine the assumptions, interests and information people use to arrive at their opinions in order to break a deadlock
  • Find solutions that are acceptable to both sides
  • Use specific tools and techniques to establish the best method of finding a solution
  • Establish what to do when you are one of the people stuck in a deadlock
  • Identify four approaches to breaking a deadlock – Accommodating, Avoiding, Collaborating, Compromising and the best time to use them
  • Determine your skills level for breaking a deadlock
  • Use downloadable tools to try out your skills and develop your technique
Module 2 – Assessment and CPD certificate
  • A chance to test your knowledge of the topic with scoring
  • The e-learning course comes with free CPD certificates for the learners


All content can be adapted and altered to suit your needs. Courses are white-label as standard, but can include logos and branding where required. We can also provide AI generated language translations on demand.


All content is regularly reviewed and updated to ensure technical accuracy, best practice and legal compliance for your learners. Updates are all automatically made to content.


Your employees will receive personalised and dated certificates upon successful completion of our CPD certified e-learning courses. All courses have relevant accreditations.


Deliver e-learning courses via your own branded learning portal provided by us or upload our regularly updated courses to your own LMS if you would prefer.

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