conduct risk online learning

Conduct Risk – Online Learning

This online course will help ensure your learners compliance with the regulatory principles of Conduct Risk. With this e-learning course:

  • Grasp conduct risk as a fundamental regulatory principle
  • Ensure personal compliance with conduct risk
  • Identify and effectively manage risks faced by customers in the context of your role
  • Know how to balance the needs of their business with the needs of customers
  • Recognise your obligations with regard to risk as a manager/employee
  • Enhance overall compliance practices within your organisation
  • Develop a compliance culture within your organisation
  • Help your company avoid potentially costly litigation and fines

Course Introduction

The Financial Conduct Authority (FCA) have made it clear that conduct risk is on their agenda. It means that managing these risks is a requirement for all businesses regulated by them.

However, there is no clear definition of what conduct risk means. The purpose of this e-learning course is to give your learners an understanding of what the term means. They will also see how this links to the principle of treating customers fairly.

The FCA expect businesses to embed the management and control of conduct risks into their organisations. This conduct risk e-learning course will allow your participants to take a look at what this means to them by looking at eight areas of consideration.

This training is a regulatory requirement for all businesses that operate within the UK. It’s also practical learning for those people who deal with businesses in the UK.

Course Content

Module 1 ­­– What Conduct Risk means

Developing an understanding of the concept of Conduct Risk as outlined by the Financial Conduct Authority.

  • Find out what is meant by Conduct Risk, which is used as a fairly loose term by the FCA, but is centred around ensuring a customer-focused approach
  • Learn how conduct risk links to the principle of fair customer treatment
  • Consider what is involved in embedding the management and control of conduct risks into an organisation
Module 2 ­­– Conduct Risk Management

Identifying and managing conduct risk and ensuring that your organisation is compliant by embedding risk assessments and using a simple process of identification.

  • Learn the importance of placing the customer at the centre of conduct risk management
  • Identify what is involved in a simple four phase conduct risk management cycle
  • Learn how to use our simple spreadsheet to help you to manage the four phases of the conduct risk management cycle
Module 3 – Assessment and CPD certificate
  • A chance to test your knowledge of the topic with scoring
  • The e-learning course comes with free CPD certificates for the learners​


All content can be adapted and altered to suit your needs. Courses are white-label as standard, but can include logos and branding where required. We can also provide AI generated language translations on demand.


All content is regularly reviewed and updated to ensure technical accuracy, best practice and legal compliance for your learners. Updates are all automatically made to content.


Your employees will receive personalised and dated certificates upon successful completion of our CPD certified e-learning courses. All courses have relevant accreditations.


Deliver e-learning courses via your own branded learning portal provided by us or upload our regularly updated courses to your own LMS if you would prefer.

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