conflict resolution online learning

Conflict Resolution – Online Learning

Equip learners with the knowledge, tools, and techniques to effectively manage and resolve conflicts in a constructive and empathetic manner. With this e-learning course:

  • Describe what conflicts are and what causes them
  • Implement techniques to avoid, prevent and deal with conflict
  • Create a low conflict environment
  • Apply conflict resolution principles, through theory and practical tasks

Course Introduction

Conflict is an inevitable part of life and all human relationships, and work is no exception as there will always be different opinions, cultural, gender and other differences.

Conflicts in work life affect everyone individually as well as the entire organisation – they have an impact on productivity, employee turnover, unproductive time, communication breakdown etc.

This comprehensive online course aims to empower learners with the knowledge and skills needed to effectively navigate conflicts and transform them into opportunities for constructive resolution. Whether you’re a professional seeking to enhance your conflict management abilities or an individual aiming to improve your interpersonal relationships, this e-learning course will equip you with practical strategies and insights to succeed.

Course Content

Module 1 – Conflict Resolution
  • Understand that conflicts are natural and unavoidable, but can be managed in effective and constructive ways
  • Define the three main categories of work-based conflict – interpersonal, task and virtual
  • Establish the most common situations that lead to conflict
  • Apply the benefits of constructive conflict against destructive conflict handling
  • Handle conflict effectively using specific techniques
  • Apply interpersonal skills to conflict scenarios to achieve results
  • Use the Betari Box system to achieve success in conflict resolution
  • Understand the importance of using workplace processes when handling issues
  • Apply the 3C’s of conflict resolution
  • Follow a set process to de-escalate situations
  • Assess conflict from a manager’s perspective and apply corrective actions
  • Harness core skills to prevent, handle and manage conflict at work
  • Complete knowledge checks and case studies throughout to help embed learning
Module 2 – Assessment and CPD certificate
  • A chance to test your knowledge of the topic with scoring
  • The e-learning course comes with free CPD certificates for the learners​


All content can be adapted and altered to suit your needs. Courses are white-label as standard, but can include logos and branding where required. We can also provide AI generated language translations on demand.


All content is regularly reviewed and updated to ensure technical accuracy, best practice and legal compliance for your learners. Updates are all automatically made to content.


Your employees will receive personalised and dated certificates upon successful completion of our CPD certified e-learning courses. All courses have relevant accreditations.


Deliver e-learning courses via your own branded learning portal provided by us or upload our regularly updated courses to your own LMS if you would prefer.

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