consumer credit regulations online learning

Consumer Credit Regulations – Online Learning

This e-learning course will provide your learners with the opportunity to fully understand the process of applying the Consumer Credit Regulations:

  • Comprehend the Consumer Credit Regulations and their practical application
  • Apply a creditworthiness assessment effectively
  • Safeguard vulnerable customers during the credit application process
  • Provide comprehensive information to consumers as needed
  • Provide relevant pre-contract information and complete required documentation accurately
  • Outline the process for finalising credit agreements smoothly and compliantly
  • Understand consumer rights regarding cancellation, cooling-off periods and settling agreements early

Course Introduction

It is estimated that 38.5 million adults in the UK have some form of credit arrangement. This means that credit forms an important part of our economy. However, the risks to individuals, lenders and the economy mean that it is an area that needs to be properly regulated with employees requiring regular training to help ensure compliance.

This Consumer Credit Regulations e-learning course sets out to provide learners with a thorough understanding of the strict processes and procedures that must be adhered to in order to ensure any credit agreement meets the standards as set out by the Financial Conduct Authority.​

Course Content

Module 1 - Background
  • Explore the main circumstances in which consumer credit regulations apply to and the different stages at which they apply
  • Establish the role of the Financial Conduct Authority in the regulation of consumer credit
  • Discover the roles Financial Ombudsman Service and the Financial Leasing Association have in ensuring the fair treatment of consumer credit customers​
Module 2 - Creditworthiness
  • Identify what a creditworthiness assessment is and what is involved in the process.
  • Discover what the Financial Conduct Authority mean when they describe vulnerable customers, in the context of consumer credit.
  • Find out what to do when a customer asks for more information after a loan has been turned down because of information from a credit referencing agency.
Module 3 – Pre-Contract Information
  • Review what information and explanations must be provided to a consumer applying for credit before the credit agreement can be finalised.
  • Examine what documents are required to provide pre-contract information to consumers applying for credit.
Module 4 – Finalising the Agreement
  • Explore the signing of loan agreements and the lenders’ obligation to provide the customer with a copy of it.
Module 5 – Cancelling or Settling Early
  • Understand the rights of consumers to cancel regulated credit agreements within the cooling-off period.
  • Learn about the right of consumers who choose to settle loan agreements early.
Module 6 – Assessment and CPD certificate
  • A chance to test your knowledge of the topic with scoring
  • The e-learning course comes with free CPD certificates for the learners


All content can be adapted and altered to suit your needs. Courses are white-label as standard, but can include logos and branding where required. We can also provide AI generated language translations on demand.


All content is regularly reviewed and updated to ensure technical accuracy, best practice and legal compliance for your learners. Updates are all automatically made to content.


Your employees will receive personalised and dated certificates upon successful completion of our CPD certified e-learning courses. All courses have relevant accreditations.


Deliver e-learning courses via your own branded learning portal provided by us or upload our regularly updated courses to your own LMS if you would prefer.

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