cultural awareness online learning

Cultural Awareness – Online Learning

This online learning will help improve the learner’s cultural awareness. With this e-learning course:

  • Explain the importance of cultural awareness at work and in our lives
  • Define the reasons for creating a culturally aware workplace
  • Implement measures to become culturally competent
  • Use effective cross-cultural communication skills
  • Develop techniques to successfully lead culturally diverse teams

Course Introduction

This highly interactive and engaging e-learning course explores the topic of Cultural Awareness, which simply means having an understanding of the differences between oneself and people that are from other cultures or backgrounds. It’s about respecting and appreciating those around us and consequently creating a healthy work environment where everyone feels valued.

Many of us have team members, colleagues, customers, clients and other people we interact with who are from different cultures. Increasing multiculturalism in the workforce can bring with it many benefits, but it can also bring challenges that need to be addressed to ensure that everyone feels valued, accepted and supported to succeed.

This e-learning course provides an introduction to cultural awareness and how to develop it. It also explores the challenges of cross-cultural communication and leading a culturally diverse team and how to overcome them.​

Course Content

Module 1 – Introduction to culture and cultural awareness
  • Understanding what culture means through reflection
  • Identifying cultural norms with examples
  • Establishing the different cultural groups that exist
  • Appreciating what being culturally aware means
  • Why it’s important to be culturally aware​
Module 2 – From cultural awareness to cultural competency
  • Exploring the three stages to cultural competence
  • Stage 1 – Desire, commitment, and drive
  • Stage 2 – Knowing and understanding
  • Stage 3 – Action and skills development
  • Identifying potential barriers to cultural competence
  • Addressing the barriers to cultural competence​
Module 3 – Effective cross-cultural communication
  • Exploring the challenges with cross-cultural communication.
  • Etiquette
  • Language
  • Verbal and non-verbal communication
  • Shared understanding
  • Speaking and listening
  • Humour
Module 4 – Leading a culturally diverse team
  • Examining cultural diversity in your team
  • Addressing the challenges leaders face
  • Creating a shared purpose
  • Encouraging collaboration and participation
  • Developing a learning culture
  • Modelling the behaviour that you expect and being flexible
  • Leading remote working cross-cultural teams
  • Leading global virtual teams
  • Establishing a process of resolution if situations arise
  • What does cultural awareness mean for you? – A review
Module 5 – Assessment and CPD certificate
  • A chance to test your knowledge of the topic with scoring
  • The e-learning course comes with free CPD certificates for the learners​​


All content can be adapted and altered to suit your needs. Courses are white-label as standard, but can include logos and branding where required. We can also provide AI generated language translations on demand.


All content is regularly reviewed and updated to ensure technical accuracy, best practice and legal compliance for your learners. Updates are all automatically made to content.


Your employees will receive personalised and dated certificates upon successful completion of our CPD certified e-learning courses. All courses have relevant accreditations.


Deliver e-learning courses via your own branded learning portal provided by us or upload our regularly updated courses to your own LMS if you would prefer.

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