dealing with conflict online learning

Dealing with Conflict – Online Learning

By effectively managing workplace conflicts, we can create a positive working environment where people are happy to share ideas and opinions without fear of disputes or workplace tension. With this e-learning course:

  • Describe what conflict management is and how to use it
  • Examine the sources of conflict and how to avoid them
  • Identify the causes of conflict in your workplace
  • Establish how prevalent workplace conflict is
  • Explain the benefits of reducing conflict
  • Identify signs that conflict is going to occur
  • Implement ideas for ensuring conflict does not arise
  • Review strategies to help deal with conflict
  • Assess your confidence in dealing with conflict
  • Exploring alternative methodologies for dealing with conflict
  • Use additional resources to support your learning​

Course Introduction

When people from different backgrounds and with different life experiences are put in a high pressure work environment, it’s no surprise that conflict can arise. This could be due to working relationships, disputes over tasks or just the differing values and beliefs of co-workers.

Often, minor disputes can be resolved through good communication practices. However, if conflicts within a team aren’t effectively managed, they could escalate and affect working relationships, morale, the work environment and performance.

This short e-learning course provides an overview of how to identify, manage and resolve conflicts within the workplace.

Course Content

Module 1 – Dealing with Conflict
  • Exploring what dealing with conflict means and why it is so important
  • Understand conflict in your own workplace
  • Stop conflict happening in the first place
  • Follow a clear process for spotting, managing and resolving conflict
  • Establish your confidence levels for dealing with conflict
  • Implementing common practices for resolving conflicts
  • Supporting content for further developing your skills
  • Ideas for practice and implementation
Module 2 – Assessment and CPD certificate
  • A chance to test your knowledge of the topic with scoring
  • The e-learning course comes with free CPD certificates for the learners​


All content can be adapted and altered to suit your needs. Courses are white-label as standard, but can include logos and branding where required. We can also provide AI generated language translations on demand.


All content is regularly reviewed and updated to ensure technical accuracy, best practice and legal compliance for your learners. Updates are all automatically made to content.


Your employees will receive personalised and dated certificates upon successful completion of our CPD certified e-learning courses. All courses have relevant accreditations.


Deliver e-learning courses via your own branded learning portal provided by us or upload our regularly updated courses to your own LMS if you would prefer.

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