email management online learning

Email Management – Online Learning

Email management can be the difference between productivity at work or being overwhelmed. With this e-learning course:

  • Recognise the significance of implementing a system for managing emails efficiently
  • Implement strong security practices to safeguard email communications
  • Investigate useful tips and tricks for effectively using email systems
  • Set up processes to manage emails and improve overall organisation
  • Describe how you can use email effectively when working in teams
  • Identify and avoid common mistakes in email communication

Course Introduction

Despite advances in technology, emails have stood the test of time and are still a key part of most communication practices in modern organisations and it’s estimated that the typical person spends about one hour a day on emails.

Whatever the stats say, it’s clear that email can take us away from other tasks, so the more efficient we can become when working with emails, the more productive and effective we will be. Good email management is something we should all be striving towards.

With this email management e-learning course, learners will gain a thorough understanding of key email management concepts and strategies, as well as practical techniques for applying them in real-world situations.​

Course Content

Module 1 - Introduction
  • Identify why an email management system (routine) is important.
  • Describe what can happen if email is not managed effectively
  • List the three types of email users
  • Explain the importance of email password security.​
Module 2 - Email tips and tricks
  • Review examples of how folders can be created and used
  • Establish what ‘rules’ do
  • Explain what an ‘archive’ folder can be used for
  • Describe a simple way of setting up a visual reminder
  • Explore how to use the search function effectively in an email programme.​
Module 3 - Managing emails
  • Define the ‘one touch’ technique
  • Explore an effective strategy for checking and responding to emails
  • Understand how rules can help organise emails. For example, by subject or sender
  • Explain how you can declutter by unsubscribing and turning off notifications
  • Review examples of how templates can help speed up responding to some emails.
Module 4 - Using email with teams
  • Describe common problems with using emails for groups
  • Identify why it’s especially important to write clear messages
  • Understand some of the pitfalls of using a distribution list
  • Explore an example of how ‘reply to all’ can be used poorly
  • List steps that can be taken to ensure that team emails are used effectively.
Module 5 – Assessment and CPD certificate
  • A chance to test your knowledge of the topic with scoring
  • The e-learning course comes with free CPD certificates for the learners


All content can be adapted and altered to suit your needs. Courses are white-label as standard, but can include logos and branding where required. We can also provide AI generated language translations on demand.


All content is regularly reviewed and updated to ensure technical accuracy, best practice and legal compliance for your learners. Updates are all automatically made to content.


Your employees will receive personalised and dated certificates upon successful completion of our CPD certified e-learning courses. All courses have relevant accreditations.


Deliver e-learning courses via your own branded learning portal provided by us or upload our regularly updated courses to your own LMS if you would prefer.

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