emotional intelligence online learning

Emotional Intelligence – Online Learning

Being aware of your emotions, and those of others, is essential if you want to effectively work with other people. And if you want to have a successful career, you need other people on your side. With this e-learning course:

  • Become a more successful team member
  • Develop the ability to establish rapport with customers swiftly and deliver superior service
  • Implement conflict resolution strategies to save management time and foster a harmonious work environment
  • Help inspire, motivate and retain employees
  • Improve leadership skills and become a respected and effective leader
  • Cultivate positive influence over audiences and clients to achieve desired outcomes
  • Remain in control even when they’re experiencing strong emotions

Course Introduction

What does it take to be successful? Of course, normal intelligence matters, as do technical skills and experience. But really successful people often score highly in another vital, less talked about area – emotional intelligence.

Emotional intelligence is probably the greatest ‘soft’ skill you can learn in business. In this course your learners will get a firm understanding of what it is and why it’s important. And they’ll have a range of practical tools to take back to the workplace so they’ll start working better with other people to achieve greater results.

Course Content

Module 1 – What is emotional intelligence and why is it important?
  • Learn the 4 essential skills of emotional intelligence
  • Better understand how your views influence what happens to you
  • Learn that emotional intelligence can’t be simply learned from theory
  • Discover how emotionally intelligent you really are
Module 2 – Self-awareness
  • Understand why self-awareness is key to strong emotional intelligence
  • Learn how to better control your emotions
  • What is an “I” statement? And why should you make more of them?
  • Learn 3 ways to build your self-awareness levels
Module 3 – Self-management
  • What are the 5 main competencies of good self-managers?
  • How does your breathing affect your ability to make rational decisions?
  • What’s the Traffic Light technique (and how does it help you control emotion)?
  • How will “Living the Gap” help you better manage emotions?
  • Learn techniques to better motivate yourself
  • Why are goals important to improving emotional intelligence?
Module 4 – Social awareness
  • Learn the 3 competencies of social awareness
  • How empathetic are you in the workplace?
  • What is ‘organisational awareness’ and why is it important?
  • Try these 5 techniques to develop organisational awareness
  • What is ‘service orientation’ and how do you get better at it?​
Module 5 – Relationship management
  • Learn to combine self-awareness, social awareness and self-management
  • Get practical tips for building better relationships at work
  • What can top CEOs teach you about relationship management
  • Learn techniques to handle a range of challenging personal interactions
  • What 7 skills do those who are good at building successful relationships possess?​​​
Module 6 – Assessment and CPD certificate
  • A chance to test your knowledge of the topic with scoring
  • The e-learning course comes with free CPD certificates for the learners


All content can be adapted and altered to suit your needs. Courses are white-label as standard, but can include logos and branding where required. We can also provide AI generated language translations on demand.


All content is regularly reviewed and updated to ensure technical accuracy, best practice and legal compliance for your learners. Updates are all automatically made to content.


Your employees will receive personalised and dated certificates upon successful completion of our CPD certified e-learning courses. All courses have relevant accreditations.


Deliver e-learning courses via your own branded learning portal provided by us or upload our regularly updated courses to your own LMS if you would prefer.

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