negotiation process online learning

Negotiation Process – Online Learning

This online course is designed to provide learners with a strategy for negotiation success. With this e-learning course, learners will:

  • Explain the factors that determine the success of a negotiation
  • Apply the right negotiation strategy for the situation
  • Implement the stages for a successful negotiation
  • Recognise and neutralise manipulative tactics
  • Apply effective negotiation techniques, through theory and practical tasks

Course Introduction

Negotiation is a vital skill that impacts all aspects of our lives, from business transactions to personal interactions. Becoming a good negotiator can often be put down to having a good plan and following it through.

This e-learning course focuses on the negotiation process, what it is, why it’s needed, and the core stages involved, providing learners with practical insights and tools to navigate through each step successfully.

Course Content

Module 1 – Negotiation Process
  • Understand what a negotiation is and when it might be applied
  • Establish the advantages of good negotiation
  • Explore situations where negotiation might be necessary
  • Identify the skills of a good negotiator
  • Review the stages of negotiation and the issues you need to consider
  • Explore planning techniques for negotiation preparation
  • Understand the importance of research when negotiating
  • Ensure you know the other party to get the best out of negotiations
  • Start negotiations correctly and build rapport
  • Implement specific strategies to achieve required results
  • Work towards a win-win outcome for negotiation
  • Explore examples of different negotiation strategies
  • Use your own negotiating style to perform effectively
  • Grasp common negotiating tactics that you can either apply yourself or identify in others
  • Understand manipulative tactics that people use in negotiation
  • Know your walkaway point
  • Explore closing strategies to ensure negotiation success
  • Manage expectations to ensure positive outcomes
  • Complete knowledge checks throughout to help embed learning
Module 2 – Assessment and CPD certificate
  • A chance to test your knowledge of the topic with scoring
  • The e-learning course comes with free CPD certificates for the learners


All content can be adapted and altered to suit your needs. Courses are white-label as standard, but can include logos and branding where required. We can also provide AI generated language translations on demand.


All content is regularly reviewed and updated to ensure technical accuracy, best practice and legal compliance for your learners. Updates are all automatically made to content.


Your employees will receive personalised and dated certificates upon successful completion of our CPD certified e-learning courses. All courses have relevant accreditations.


Deliver e-learning courses via your own branded learning portal provided by us or upload our regularly updated courses to your own LMS if you would prefer.

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