negotiation skills online learning

Negotiation Skills – Online Learning

This online course will provide learners with the core communication skills required to improve their negotiation skills. With this e-learning course, learners will:

  • Define negotiation, why it is needed and what makes a good one
  • Apply the core skills of effective communication in negotiations
  • Identify non-verbal communication and read body language
  • Demonstrate active listening skills and good questioning
  • Apply assertive communication techniques to negotiations

Course Introduction

Negotiation is a fundamental aspect of human interaction, and it impacts every aspect of our lives, from securing business contracts and salary raises to making important decisions with friends and family. Understanding the negotiation process and honing your negotiation skills is the key to creating win-win outcomes that leave all parties satisfied and eager to collaborate again.

This e-learning course will help learners master the art of persuasive communication and active listening to build rapport, understand the other party’s needs, and convey their interests convincingly.

Course Content

Module 1 – Negotiation Skills
  • Define negotiation and the positive elements
  • Establish why we need negotiation skills
  • Identify the different environments where negotiation is necessary
  • Establish the key factors of successful negotiations
  • Improve your verbal communication skills
  • Follow the dos and don’ts of effective communication
  • Understand non-verbal communication and its role in negotiations
  • Use body language observations to your advantage
  • Apply active listening skills to achieve better outcomes
  • Ask questions in a valuable way to change the course of negotiations
  • Follow a checklist of successful communication techniques
  • Define assertive communication and its benefits in negotiations
  • Apply basic assertive communication skills
  • Use assertiveness techniques to handle challenging situations
  • Complete knowledge checks throughout to help embed learning
Module 2 – Assessment and CPD certificate
  • A chance to test your knowledge of the topic with scoring
  • The e-learning course comes with free CPD certificates for the learners


All content can be adapted and altered to suit your needs. Courses are white-label as standard, but can include logos and branding where required. We can also provide AI generated language translations on demand.


All content is regularly reviewed and updated to ensure technical accuracy, best practice and legal compliance for your learners. Updates are all automatically made to content.


Your employees will receive personalised and dated certificates upon successful completion of our CPD certified e-learning courses. All courses have relevant accreditations.


Deliver e-learning courses via your own branded learning portal provided by us or upload our regularly updated courses to your own LMS if you would prefer.

Ready to give us a try?

Trusted by organisations all around the world, our online learning and compliance will help reduce your people risks and drive capability – Get started now…