quality management online learning

Quality Management – Online Learning

This online course aims to provide an overarching awareness of quality management and its systems and processes, while supporting their own implementation using a variety of tools and techniques. With this e-learning course:

  • Explain quality management and its role in improving products and services
  • Explore the widely used systems and standards
  • Measure current standards and processes
  • Apply techniques for assurance and control of quality
  • Implement widely used tools to improve quality in your business

Course Introduction

Quality Management is essentially the framework that businesses use to ensure that their products and services meet consistent standards and customer expectations. It’s a comprehensive approach that covers everything from planning quality goals to checking and improving the final output.

It’s important to note that Quality Management is not just about the end product or service but also about the processes that create them. It focuses on keeping customers satisfied by meeting their expectations and continuously improving the way work is done to prevent errors. This approach not only helps in delivering high-quality products and services but also in fostering a culture of continuous improvement within the organisation.

This course provides learners with the fundamental principles and concepts of quality management and how it is used within businesses, while providing an in-depth look at the widely used quality management systems and standards. It then demonstrates a variety of tools and techniques that can be implemented within the learner’s own workplace.

Course Content

Module 1 – Quality Management
  • Define your understanding of quality and how it applies to products and services
  • Explain why quality matters in a business
  • Establish how organisations can ensure they are delivering quality products and services that meet customer expectations
  • Review the evolution of quality management
  • Identify the importance of quality assurance and quality control
  • Apply the four-step, Shewhart Cycle, a commonly used technique for quality measurement
  • Explore some of the tools used to verify if a product or service is meeting standards
  • Establish the role continuous improvement plays in ensuring quality
  • Review quality management systems and standards
  • Explore three of the most used systems: TQM, Kaizen, and ISO
  • Apply a large array of tools used in quality management
  • Review a full case study that helps embed the learning
  • Create an action plan for success in the workplace
Module 2 – Assessment and CPD certificate
  • A chance to test your knowledge of the topic with scoring
  • The e-learning course comes with free CPD certificates for the learners


All content can be adapted and altered to suit your needs. Courses are white-label as standard, but can include logos and branding where required. We can also provide AI generated language translations on demand.


All content is regularly reviewed and updated to ensure technical accuracy, best practice and legal compliance for your learners. Updates are all automatically made to content.


Your employees will receive personalised and dated certificates upon successful completion of our CPD certified e-learning courses. All courses have relevant accreditations.


Deliver e-learning courses via your own branded learning portal provided by us or upload our regularly updated courses to your own LMS if you would prefer.

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