restaurant hospitality online learning

Restaurant Hospitality – Online Learning

Hospitality workers are the backbone of any business and must be equipped to handle both the technical aspects of the role and the customer experience side. With this e-learning course:

  • Recognise the importance of great hospitality to any business
  • Explore the different types of beverages customers may request
  • Identify the importance of ‘drinking responsibly’
  • Establish the requirements of age verification and how to implement it
  • Examine types of foods, allergies, intolerances, and dietary choices
  • Review case studies to implement the skills learnt
  • Develop the art of upselling to enhance revenue and customer experience, without compromising on ethical practices
  • Establish effective strategies to ensure a positive customer experience
  • Develop skills to handle customer complaints in a constructive manner, turning them into opportunities to showcase excellent customer service and resolve issues professionally

Course Introduction

Hospitality is a defining factor in the success of millions of businesses as it’s all about the relationship between that business and its customers. Great hospitality is about catering to your customer’s needs and making them feel special.

Whether it’s a hotel, restaurant, cafe, or any other type of hospitality business, the people that interact with clients are the ‘face’ of the business and it’s important that each and every contact with a customer leaves a positive impression. This means being both effective at the role they have been hired to perform, while keeping the needs of the customer uppermost in the mind.

One thing that separates successful hospitality businesses from their less-successful counterparts is that they go the extra mile for their customers – they exceed their expectations. It’s often the little details that customers remember and make a business stand out from its competitors.

Course Content

Module 1 - Introduction to hospitality
  • Explain why great hospitality is important to a business
  • Describe elements of great hospitality
  • Identify customer service skills which can be developed.
Module 2 - Know your beverages
  • Describe different types of wine
  • Explain what real ale and lager are
  • Explore what different spirits are made from
  • Review examples of common cocktails
  • Examine how alcoholic content is measured
  • Describe what’s happening in the hot and soft drinks markets
  • Explain the purpose of ‘Drink Responsibly’ and ‘Drinkaware’ campaigns.​
Module 3 - Age verification
  • Establish what an age verification policy is and why it’s important
  • Describe what information must be on an age verification identification
  • List common documents suitable for age verification
  • Explain what a refusals register is
  • Describe how young people can feel when asked to verify their age
  • Identify how you can ask someone to verify their age politely.
Module 4 - Know your food
  • Explain why an understanding of the menu and how the dishes are prepared is important
  • List a number of the major food allergies
  • Explore the effect a food intolerance can have and give examples of intolerances
  • Describe the difference between vegetarian and vegan diets
  • Review examples of different tastes
  • Explain what upselling is and why it’s important to a business.​
Module 5 - Hospitality customer service
  • Explain why knowing your customers is important when providing customer service
  • List main reasons for poor customer service
  • Establish what an internal customer is
  • Examine why appearance is important
  • Describe how communication is more than just words
  • List things you can do to help create a good impression when talking to customers
  • Establish the importance of returning customers and how customer service affects this.
Module 6 - Dealing with complaints
  • Give at least two reasons why handling complaints effectively is important
  • Describe the LEAP process explain why it’s important to have emergency procedures in place before they are needed.​
Module 7 – Assessment and CPD certificate
  • A chance to test your knowledge of the topic with scoring
  • The e-learning course comes with free CPD certificates for the learners​


All content can be adapted and altered to suit your needs. Courses are white-label as standard, but can include logos and branding where required. We can also provide AI generated language translations on demand.


All content is regularly reviewed and updated to ensure technical accuracy, best practice and legal compliance for your learners. Updates are all automatically made to content.


Your employees will receive personalised and dated certificates upon successful completion of our CPD certified e-learning courses. All courses have relevant accreditations.


Deliver e-learning courses via your own branded learning portal provided by us or upload our regularly updated courses to your own LMS if you would prefer.

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